Frequently Asked Questions?

Why can’t I add my Railcard to another device?

You can store your digital Railcard on up to two devices at a time.

If you want to add a third, you will need to remove it from one of your existing devices through your account.

Simply click ‘Manage my Railcard’ on the homepage to log in to your account. Once logged in, click on ‘Details’ under your active digital Railcard, then click on ‘Manage Digital Devices’ and select the device you want to remove. Once you have removed one device on your account, please click ‘Request a new code for your Railcard’ to generate a new download code. You can now use this new download code to add your digital Railcard to a new device.