Frequently Asked Questions?

All Buying Online Digital Railcard Eligibility Mature Student Railcard holder benefits Refunds & Replacements Renewals Santander 16-25 Railcard Validity Visiting from outside of Great Britain?

What happens if I don’t have reception or I am offline?

Railcard are available offline for a period of up to 72 hours. The Railcard app on your device will continue to show your digital Railcard as long as your mobile device has connected to the internet at some point within the last 72 hours. However, you will need an internet connection to order your digital Railcard or to add it to a new device.

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