Frequently Asked Questions?

How do I buy a 16-25 Railcard?

You can buy your 16-25 Railcard online or at a staffed station Ticket Office.

To buy online, simply click ‘’Buy Now’’ on the website homepage and follow the instructions on the screen. You will need to provide a valid passport or UK driving licence or EEA National Identity Card number to prove your date of birth and a digital passport-style photo.

If you are a mature student, a 16-25 Railcard application form that has been stamped by your place of study accompanied by your current university/college photo ID will need to be provided. You will also need to provide a digital passport-style photo.

Once your online payment has been successful you will receive an email confirmation and acknowledgement of your application number (this confirmation cannot be used to buy discounted tickets).

If you have purchased a plastic 16-25 Railcard, please allow 10 days for delivery. You can choose to pay for ‘Special Delivery’, but you will have to place your order before 15:45pm to guarantee that your Railcard is delivered within 2 days (Monday to Thursday) or 3 days (Friday to Sunday).

If you are unable to wait for your 16-25 Railcard to be delivered to you, you can also download and complete an online application form and go to any staffed station Ticket Office to apply in person. You will need to provide a valid passport or UK driving licence or EEA National Identity Card number to prove your date of birth and a digital passport-style photo.

If you have purchased a digital 16-25 Railcard, a download code will be sent to your registered email address, along with instructions on how to download your Railcard. 

You will not be able to travel on discounted tickets until you have your Railcard.