Frequently Asked Questions?

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How can I change my personal details if I am an online Railcard customer

Please go to "Manage my Railcard" on the website homepage to log in to your account. Once logged in, on the top right of your account summary page, please click on your ‘Menu Profile’ and select ‘Personal Details’. You will be given the option to update or change your personal details.

Or you can also click on https://secure.railcard.co.uk/account/personal-details, enter your log in details and the ‘Manage Personal Details’ page will show. You can now change or update your personal details.

If you need to change your name on your 16-25 Railcard, you will need to call our helpline on 0345 3000 250 to order a replacement. You will also have to pay a £10 administration fee and you will be required to email us a copy of either your Enrolled Deed Poll or Marriage Certificate.

If you bought your 16-25 Railcard at a station you will need to take your 16-25 Railcard to a staffed station along with a copy of either your Enrolled Deed Poll or Marriage Certificate. You will also have to pay a £10 administration fee.

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