Frequently Asked Questions?

All Buying Online Digital Railcard Eligibility Mature Student Railcard holder benefits Refunds & Replacements Renewals Santander 16-25 Railcard Validity Visiting from outside of Great Britain?

Can I travel on discounted tickets if my Railcard expires before I complete my journey?

No. You will not be able to travel with your discounted tickets if your 16-25 Railcard has expired. Discounted tickets are only valid if you are using them with a valid Railcard. You will need to renew your 16-25 Railcard before you begin and complete your journey.

Click here for the step by step guide on how to renew your Railcard.

If you have selected 'Digital' under ‘Choose the type of Railcard you would like’ section, your digital 16-25 Railcard will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your digital 16-25 Railcard. Mature students will have to wait a little longer as these applications are checked manually. Please allow up to 5 working days for your Railcard application to be reviewed and approved.

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