Frequently Asked Questions?

All Buying Online Digital Railcard Eligibility Mature Student Railcard holder benefits Refunds & Replacements Renewals Santander 16-25 Railcard Validity Visiting from outside of Great Britain?

Can I collect my Santander 16-25 Railcard at a rail station?

Santander 16-25 Railcard cannot be collected at a rail station. It can only be ordered on the Santander 16-25 Railcard portal on https://secure.santander-railcard.co.uk once you have received your promotional code via a message within Santander’s Online Banking service.

Digital Railcard

If you order a digital Santander 16-25 Railcard, it will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your Railcard.

Plastic Railcard

If you order a plastic Santander 16-25 Railcard please allow 10 days for the Railcard to arrive. You can choose to pay for ‘Special Delivery’, but you will have to place your order before 15:45pm to guarantee that your Railcard is delivered within 2 days (Monday to Thursday) or 3 days (Friday to Sunday).

You cannot travel on discounted tickets until you have received your Santander 16-25 Railcard

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